What Is Virtual Banking And How Does It Work

Virtual banking is also known as online banking or internet banking which refers to the provision of financial services such as account management, fund transfers and payments through digital channels such as websites, mobile apps and other electronic platforms. It allows customers to perform banking transactions from anywhere at any time without physically visiting a bank branch. Virtual banking can be offered by traditional banks as well as online only banks that operate solely through digital channels.

How Does Virtual Banking Work

Virtual banking allows customers to conduct financial transactions and manage their accounts through an internet based platform without having to visit a physical bank branch. This is made possible by leveraging digital technologies such as mobile apps and websites.

Customers can perform a range of banking activities online including opening new accounts, applying for loans, transferring funds between accounts, paying bills and accessing account statements. They can also interact with customer service representatives through chat or email for support.

Virtual banks typically have lower overhead costs than traditional brick and mortar banks which can result in lower fees and higher interest rates for customers. Security measures such as two factor authentication and encryption are used to protect customer data and transactions.

Is Virtual Banking Safe And Secure

Virtual banking can be safe and secure when proper security measures are in place. Online banks use encryption and other security technologies to protect customer data and transactions. Additionally, virtual banks are typically subject to the same regulations and oversight as traditional banks.

However, just like with traditional banking, there is always a risk of fraud or unauthorized access to accounts. To mitigate this risk, it is important for customers to take steps to protect their personal information and use strong unique passwords for their online accounts. Customers should also monitor their accounts regularly for any suspicious activity and report any issues to their bank immediately.

How To Access My Virtual Bank Account

To access your virtual bank account, you typically need to log in to the bank’s online banking platform. The exact steps may vary depending on the bank but here are some general guidelines:

1. Visit the bank’s website or download its mobile banking app.

2. Look for the “Log In” or “Sign In” button or link on the bank’s homepage or app screen.

3. Enter your username and password. Some banks may also require additional authentication steps such as a one time password or biometric verification.

4. Once you are logged in, you can view your account balance, transaction history and other account details. You can also perform various banking activities such as transferring funds, paying bills and applying for loans or credit cards.

If you have trouble accessing your virtual bank account, you can usually contact the bank’s customer support team for assistance. They may be able to help you reset your password or resolve any technical issues you are experiencing.

What Services Are Offered By Virtual Banks

Virtual banks offer a range of services that are similar to those provided by traditional banks. Here are some of the services typically offered by virtual banks:

Deposit accounts: Virtual banks offer various types of deposit accounts including checking accounts, savings accounts and certificates of deposit (CDs).

Debit and credit cards: Virtual banks issue debit and credit cards that can be used for purchases and cash withdrawals.

Loans and credit: Virtual banks offer various types of loans such as personal loans, auto loans and home loans. They may also offer credit lines and credit cards.

Online bill payment: Virtual banks provide the ability to pay bills online either through their website or mobile app.

Mobile banking: Virtual banks have mobile apps that allow customers to manage their accounts, deposit checks and perform other banking tasks using their mobile devices.

Investment services: Some virtual banks offer investment services such as brokerage accounts and access to investment products like mutual funds.

Customer support: Virtual banks provide customer support through phone, email and chat.

Virtual banks are designed to provide a convenient and accessible banking experience through the use of digital technologies.

How To Open An Account With Virtual Bank

The process for opening an account with a virtual bank may vary depending on the bank but here are some general steps that are typically involved:

Research virtual banks: Compare different virtual banks based on factors such as interest rates, fees and services offered.

Choose a bank and account type: Select a virtual bank and the type of account you want to open such as a checking account or savings account.

Start the application process: Visit the bank’s website or download its mobile app to start the account application process.

Provide personal information: Provide personal information such as your name, address, date of birth, Social Security number and employment information.

Fund the account: Once your application is approved, you will need to fund your account. This can typically be done through an electronic funds transfer (EFT) from another account or by mailing a check.

Verify your identity: Some virtual banks may require you to verify your identity by providing a photo ID or answering security questions.

Complete the account setup: Follow the bank’s instructions to complete the setup of your account such as choosing a username and password for online banking.

Once you have completed these steps, you should be able to start using your virtual bank account. If you have any questions or need assistance during the account opening process, contact the bank’s customer support team.

What Fees Are Associated With Virtual Banking

The fees associated with virtual banking may vary depending on the bank and the type of account. Here are some common fees you may encounter:

ATM fees: If you use an out of network ATM to withdraw cash, you may be charged a fee by both the ATM operator and your virtual bank.

Overdraft fees: If you overdraw your account, you may be charged an overdraft fee. Some virtual banks offer overdraft protection services which can help you avoid these fees

Wire transfer fees: If you need to send or receive a wire transfer, you may be charged a fee by your virtual bank.

Foreign transaction fees: If you use your virtual bank account to make purchases or withdraw cash in a foreign currency, you may be charged a foreign transaction fee.

Monthly maintenance fees: Some virtual banks charge a monthly maintenance fee for their accounts. This fee may be waived if you meet certain requirements such as maintaining a minimum account balance.

It’s important to review the fee schedule for your virtual bank carefully and be aware of any fees that may apply to your account. Some virtual banks offer fee free accounts or waive certain fees if you meet certain requirements such as maintaining a certain balance or using direct deposit. Be sure to ask your bank about any fee waivers or discounts that may be available to you.

How To Make Payments Using Virtual Banking

Virtual banking provides various options to make payments and the specific method you use will depend on the bank and the type of payment you want to make. Here are some common ways to make payments using virtual banking:

ACH transfers: You can use your virtual bank’s online banking platform to initiate an ACH Automated Clearing House transfer which is an electronic transfer of funds between bank accounts.

Online bill pay: Most virtual banks offer an online bill payment service that allows you to pay bills electronically. You can set up one time or recurring payments and schedule them for a specific date.

Wire transfers: You can use your virtual bank’s wire transfer service to send funds to another bank account. This method may incur fees.

P2P payments: Some virtual banks offer person to person (P2P) payment services that allow you to send money to another person’s bank account or mobile wallet.

Debit card purchases: You can use your virtual bank’s debit card to make purchases in store or online. The transaction will be deducted from your account balance.

When making a payment using virtual banking, be sure to verify the payment details carefully to ensure the payment goes to the correct recipient. It’s also a good idea to keep records of your payments such as confirmation numbers and receipts for your records.

Deposit & Cash Withdrawal With Virtual Banking

Virtual banks typically do not have their own physical branches which may make depositing and withdrawing cash more challenging. However, some virtual banks offer options for depositing and withdrawing cash. Here are some common methods:

ATM networks: Some virtual banks partner with ATM networks to offer fee free access to a large network of ATMs. You can use these ATMs to deposit cash or withdraw cash.

Mobile deposit: Some virtual banks allow you to deposit checks using their mobile app. This feature may not be available for cash deposits.

Cash back at retailers: Some virtual banks allow you to get cash back when making a purchase with your debit card at a participating retailer.

Cash deposit networks: Some virtual banks partner with cash deposit networks such as Green Dot or MoneyPak that allow you to deposit cash at participating retailers such as Walmart or Walgreens.

It’s important to review the options for depositing and withdrawing cash with your virtual bank to determine the best method for your needs. Keep in mind that some methods may incur fees such as using an out of network ATM or a cash deposit network.

How Virtual Banking Differ From Traditional Banking

Virtual banking differs from traditional banking in several ways:

Fees: Traditional banks often charge fees for various services such as monthly maintenance fees or ATM fees. Virtual banks may offer fee free accounts or have lower fees for certain services.

Access: Traditional banks may have limited hours of operation and may not be accessible outside of their branch locations. Virtual banks offer 24/7 access to your accounts through their online platforms and mobile apps.

Branches: Traditional banks typically have physical branches where you can go to open an account, make deposits and withdrawals and get assistance from bank staff. Virtual banks operate entirely online and do not have physical branches.

Technology: Virtual banks leverage technology to offer a seamless and convenient banking experience. They may offer features such as mobile check deposit, P2P payments and digital wallets that traditional banks may not offer.

Interest rates: Traditional banks may offer lower interest rates on deposits and higher interest rates on loans. Virtual banks may offer higher interest rates on deposits and lower interest rates on loans.

Virtual banking offers a more convenient and flexible banking experience while traditional banking offers a more personal and hands on approach. Both options have their advantages and disadvantages and the best choice will depend on your individual needs and preferences.

Customer Support Options For Virtual Banking Users

Virtual banks offer a range of customer support options to help you with your banking needs. Here are some common customer support options offered by virtual banks:

Online chat: Most virtual banks offer online chat support which allows you to chat with a customer support representative in real time.

Social media: Many virtual banks have a presence on social media platforms such as Twitter or Facebook where you can send them a message with your questions or concerns.

Email support: You can send an email to the customer support team with your questions or concerns.

Phone support: You can usually reach a customer support representative by phone during business hours. Some virtual banks may offer 24/7 phone support.

FAQ and help center: Virtual banks typically have a FAQ section and help center on their website which provides answers to common questions and issues.

When choosing a virtual bank, it’s important to review the customer support options available to ensure they meet your needs. Look for a virtual bank that offers multiple support options such as phone, chat and email and has extended support hours to help you when you need it.


Virtual banking is a type of online banking that allows you to manage your finances without visiting a physical bank branch. With virtual banking, you can open an account, make deposits and withdrawals, transfer funds, pay bills and more through an online platform or mobile app. Virtual banking provides a convenient and flexible way to manage your finances but it’s important to do your research and choose a virtual bank that meets your individual needs and preferences.